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Terms and Conditions

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1. General Information
Welcome to [Your Website Name]. By using the website, you agree to these terms and conditions. The website may only be used for personal and legal purposes. By purchasing products, you also agree to these terms.

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2. Products and Services
We offer digital music and sample packs, such as snare and kick samples. Customers can download purchased products immediately after payment. All products are digital content and are delivered as downloadable files.​

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3. Payment and Delivery
We accept payments via PayPal and credit cards.

  • Digital products will be delivered immediately after payment is completed, and the customer can download the product directly to their device.

  • Physical products (such as clothing) will be shipped according to the selected delivery method and usual delivery times.
    If any issues arise with delivery, customers can contact our customer service.

 

4. Returns and Refunds

  • Digital products: As our products are digital and downloadable, they cannot be returned. If there is an issue with the product, please contact our customer service, and we will resolve the matter.

  • Physical products (clothing): You may return physical products within 14 days of receiving them. The products must be unused and in their original condition. Return shipping costs are the responsibility of the customer unless the product is faulty.

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5. Disclaimer
The website owner is not responsible for any errors, technical issues, or disruptions that may prevent customers from accessing the site or completing purchases.

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6. Rights and License
Customers are granted the right to use purchased samples only in their own music production. Samples may not be sold or distributed without permission. All samples are our property and are protected by copyright.

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7. Applicable Law and Disputes
These terms and conditions are governed by Finnish law. In the case of disputes, we will attempt to resolve them through mediation. If mediation fails, the matter will be handled in Spanish courts.

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8. Updates and Changes
We reserve the right to change these terms and conditions at any time. All changes will take effect once they are published on the website. Customers will be notified of changes via email if they have purchased products or subscribed to the mailing list.

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Privacy Policy

​​​​​1. Data Collection
We collect personal information such as name, email address, and payment details for processing orders and marketing purposes. Information will not be shared with third parties without customer consent.

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2. Data Usage
We collect customer data to improve our services and offer a better experience for our customers. This information is used for order processing, customer service, and marketing (such as newsletters and offers).

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3. Data Sharing
We do not share our customers' information with third parties unless required by law or customer feedback. Payment details are processed securely through PayPal and other payment service providers.

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4. Data Protection
We use security measures, such as encrypted connections (SSL), to ensure the protection of our customers' data. All payment details are encrypted and handled confidentially.

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5. Cookies
The website uses cookies to enhance the user experience and track visitor traffic. Customers have the option to manage cookies through their browser settings.

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6. Customer Rights
Customers have the right to request access to their information, correct any incorrect data, remove their data from our system, or restrict the processing of their information. These requests can be made by contacting customer support.

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7. Privacy and Contact
Customers may contact us regarding privacy issues via email or phone, and we strive to respond to all requests promptly. nicolas@silentsound.fi/ +34693550360

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8. Updates and Changes
Privacy policies may be updated periodically. All changes will take effect as soon as they are published on this page. Customers will be notified of significant changes via email if they have purchased products or subscribed to the mailing list.

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Returns and Exchanges

If you're not satisfied with your purchase, you can return or exchange the product within 14 days of receiving the order.

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Return Policy:

  • The item must be unused and in its original condition.

  • Please contact us before returning anything: [insert your email address here]

  • We accept returns for both defective and non-defective products.

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Exchanges:

  • Exchanges are possible, for example, if you received the wrong size.

  • Please contact us first so we can give you the proper instructions.

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Return Costs:

The customer is responsible for return shipping costs unless the product is defective or incorrect.

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